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HP9000 Workgroup and High End Server Support

Systems Covered

Welcome to Indecs’s HP 9000 Workgroup and High End Server Support

HP 9000 support can be challenging and expensive.  We’d like to help you meet the challenges and lower your costs.

You’re here because you are looking for alternatives and more information. Let’s get to the point.

We think you should expect the answers to the following simple but crucial questions:

• What can we cover?
• Do we have the right accreditations and capabilities?
• Can we do it better than your current provider for  less?
• Who else do we look after?
• How much does it cost?
• Technical Info

Click on the menu on the left to find your relevant product.

For calm heads and HP 9000 support contracts that might even make your finance people break into a smile you should get in touch. Send us a mail to hp9000support@indecsgroup.co.uk  
Tell us what’s on your mind. It’s a start.
Call us on 0845 1 308308  


HP 9000 Workgroup and High End Server Support from someone who actually cares

The HP 9000 servers we support do a variety of challenging and high-powered jobs. Most of these high end, enterprise servers work in standalone and clustered environments in test and development, production, web delivery, database or vital application roles. We know the importance of uptime, resilience and effective support to you. Our direct clients and partners rely on us for hardware and/or software support. We know you need simply need a partner you can trust to deliver what you need and when you need it and rely on us. We can support you directly and work with HP as a business partner if that makes sense for you.

We need to know what you have and what’s inside your servers. Once we have that then we guarantee to lower your costs! Workstation support starts from only £200 per year, rp support from £1500 per year and enterprise cover from only £2000 per annum. We can give you a comparative quote within 30 minutes so email us at hp9000support@indecsgroup.co.uk or call 0845 1 308 308  


What can we cover? (back to top)

Virtually everything!

• 800 Series — 807, 817, 822, 825, 827, 832, 835, 837, 842, 845, 847, 850,855, 857, 867, 877, 887, 897
• 1200 FT Series — 1210, 1245, 1245 PLUS
• A-class — A180, A180C, A400, A500
• D-class — D200, D210, D220, D230, D250, D260, D270, D280, D300, D310, D320, D330, D350, D360, D370, D380, D390
• E-class — E25, E35, E45, E55
• F-class — F10, F20, F30
• G-class — G30, G40, G50, G60, G70
• H-class — H20, H30, H40, H50, H60, H70
• I-class — I30, I40, I50, I60, I70
• K-class — K100, K200, K210, K220, K250, K260, K360, K370, K380, K400, K410, K420, K450, K460, K570, K580
• L-class — L1000, L1500, L2000, L3000
• N-class — N4000
• R-class — R380, R390
• S-class — rebadged Convext Exemplar SPP2000 (single-node)
• T-class — T500, T520, T600
• V-class — V2200, V2250, V2500, V2600
• X-class — rebadged Convex Exemplar SPP2000 (multi-node)
• rp2400 — rp2400, rp2405, rp2430, rp2450, rp2470 (previously A-class)
• rp3400 — rp3410-2, rp3440-4 (1-2 PA-8800/8900 processors)
• rp4400 — rp4410-4, rp4440-8
• rp5400 — rp5400, rp5405, rp5430, rp5450, rp5470 (previously L-class)
• rp7400 — rp7400, rp7405, rp7410, rp7420-16, rp7440-16 (previously N-class)
• rp8400 — rp8400, rp8410, rp8420-32, rp8440-32

We can cover them 24 x 7 x 365 or NBD or pretty much any variation you can think of! It depends what you need. Our service level has to match what you want to make sense.

Drop us a mail to hp9000support@indecsgroup.co.uk and we’ll quote within the hour or call 0845 1 308308
and we may do it even faster!

Do we have the right accreditations and capabilities? (back to top)

We are an accredited HP partner and can work with HP directly and indirectly. We have over 15 years experience working with the full HP range and can provide you with access to references and testimonials from direct clients and channel partners that will show we deliver what we promise and deliver it for less!

As you would expect we have a full compliment of HP trained engineers, administrators and specialists who have plenty of real world experience! In fact, we may argue that our engineers have learned a lot more from practical work in the field than they ever learned from gaining their certificates but it’s still good to have them.  The following are just a sample:

HP Certified Systems Administrator
We can perform hands-on installation, configuration, administration and support of HP Solutions and/or HP Operating Systems in networked environments.
 

HP Certified Systems Engineer
We can provide hands-on installation, performance optimization, management and support of HP Solutions and/or Operating Systems in complex, enterprise environments.

 
HP Accredited Platform Specialist
We can provide basic hardware support for the purpose of restoring hardware to factory operational levels. However, if that’s where we stopped then we would be horrified! We aim to work with you to return to the point where you had a problem not simply take you back to where you were when you unpacked the box and powered it up! It’s just one of those things that make us different and better.

Can we do it better than your current provider and for less? (back to top)

Our aim is to deliver everything that you would expect from having a contract with HP. However, that is a minimum set of standards. Maybe we should call them ‘Care More’ Packs!

We know what is usual. We know what is typical. We know general levels of support are ok if a bit expensive. The problem is we don’t do ‘usual’ or ‘typical’ or ‘ok’ as a service level.

We have to be better and we have to charge less or you won’t switch! We just live in the real world so let’s see what we can do for you. Email us hp9000support@indecsgroup.co.uk or call 0845 1 308 308

Who else do we look after? (back to top)

We partner with all of the major support players like IBM Global Services, Fujitsu Services, Computacenter, Phoenix IT Services etc and work on clients including those in the FTSE 100 list but also work with smaller VARs and Integrators and a range of SMB’s, Universities, Colleges and Councils.

They are our most potent advocates. We will invite you to speak with them. Feel free to ask them anything you like! However, first you have to start talking to us so email us hp9000support@indecsgroup.co.uk or call 0845 1 308 308

How Much Does it Cost? (back to top)

Less than you’d think! Prices start from as low as £1500 per annum for rp server support for example. We need to know what you actually have and what service level you really need to give you an accurate quote so get in touch hp9000support@indecsgroup.co.uk or call 0845 1 308 308


Technical Info(back to top)

D-class
The D-class is a tower server with up to 2 CPUs. You sometimes find them masquerading as larger machines because HP shipped them mounted vertically inside a huge cabinet with a power supply and disks and plenty of room for cooling air to circulate.
The D-class is architecturally similar to the K-class.

R-class
The R-class is simply a D-class machine packaged in a rack-mount chassis. Unlike the D-class systems, it does not support hot-plug disks.

N-class
The N-class is a 10U rackmount server with up to 8 CPUs and 12 PCI slots available for the customer. It uses two Merced busses, one for each set of four processor slots. It is not a NUMA machine, having equal access to all memory slots. The I/O is unequal though, having one Ike IOMMU per bus means that one set of CPUs are closer to one set of I/O slots than the other.

The N-class servers were marketed as being "Itanium-ready". Although they were ready for Itanium, when it shipped Itanium wasn't ready for them, and no Itanium upgrade was ever issued for the N class. The N class did profit from using the Merced bus, bridging the PA processors to it via a special adapter called DEW.

The N4000 was upgraded with newer processors throughout its lifespan, with models called N4000-36, N4000-44 and N4000-55 indicating the processor speeds of 360, 440, and 550 MHz respectively. It was renamed to the rp7400 series in 2001.

L-class
The L-class servers are 7U rackmount machines with up to 4 CPUs (depending on model). They have 12 PCI slots, but only 7 slots are enabled in the entry-level L1000 system. Two of the PCI slots are occupied by factory integrated cards, and are cannot be utilized for I/O expansion by the end-user.
The L1000 and L2000 are similar to the A400 and A500, being based on an Astro/Elroy combination. They initially shipped with 360 MHz and 440 MHz PA-8500 and were upgraded with 540 MHz PA-8600.
The L3000 is similar to the N4000, being based on a DEW/Ike/Elroy combination. It shipped only with 550 MHz PA-8600 CPUs.

The L-class family was renamed to the rp5400 series in 2001.

A-class
The A180 and A180C were 32-bit, single-processor, 2U servers based on the PA-7300LC processor with the Lasi and Dino ASICs.

The A400 and A500 servers were 64-bit, dual-processor 2U servers based on the PA-8500 and later processors, using the Astro IOMMU and Elroy PCI adapters. The A400-36 and A500-36 machines used the PA-8500 processor running at 360 MHz; the A400-44 and A500-44 are clocked at 440 MHz. The A500-55 uses a PA-8600 processor running at 550 MHz and the A500-75 uses a PA-8700 processor running at 750 MHz.

The A-class was renamed to the rp2400 series in 2001.

S/X-class
The S- and X-class were Convex Exemplar SPP2000 supercomputers rebadged after HP's acquisition of Convex Computer in 1995. The S-class was a single-node SPP2000 with up to 16 processors, while the X-class name was used for multi-node configurations with up to 512 processors. These machines ran Convex's SPP-UX operating system.

V-class
The V-class servers were based on the multiprocessor technology from the S-class and X-class. The V2200 & V2250 support a maximum of 16 processors, and the V2500 & V2600 support a maximum of 32 processors. The V-class systems are physically massive systems that require extensive cooling and three-phase power to operate. They provided a transitional platform between the T-class and the introduction of the Superdome.

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